Frequently Asked Questions
How can I contact Vespera Lux?
You can email us at ##### where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, absolutely!
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is recieved.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse.
Please allow extra time for your order to be processed during holidays and sale
seasons. We process orders between Monday and Friday. Orders will be processed
within 1-3 business days from the order date and shipped the next day after the
processing day. Please note that we don’t ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars,
which means you may be liable to pay for duties and taxes once you receive your
order. Import taxes, duties and related customs fees may be charged once your
order arrives to its final destination, which are determined by your local
customs office. Payment of these charges and taxes are your responsibility and
will not be covered by us. We are not responsible for delays caused by the
customs department in your country. For further details of charges, please
contact your local customs office.
How do I return an item?
Please contact us at ####
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is
incorrect, missing, and/or defective. Please include your order number,
photographs of the item(s) and all related references upon receiving your
package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of
payment. If you paid by credit or debit card, refunds will be sent to the
card-issuing bank within 7-10 business days of receipt of the return item or
cancellation request. Please contact the card-issuing bank with questions about
when the credit will be posted to your account. If you haven’t received a
credit for your return yet, here’s what to do: Contact the bank/credit card
company. It may take some time before the refund is posted to your account.